Order and delivery terms
These are ÄkäslompoloSportshop.fi (Business ID: 3277141-6) terms of delivery. Delivery terms include, among other things, information about the online store’s delivery terms and prices, return policy and payment methods.
All our prices include VAT 24% and the prices are given in euros (€), unless otherwise mentioned. We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store. We reserve the right to change the prices, terms and conditions. The customer accepts these delivery terms when placing the order. We deliver only to EU countries. Note that we do not ship products larger than 100 cm outside of Finland.
You can order goods by registering to our online store. You’ll need to fill in your details, such as your name, address, phone number and e-mail. The registration details can be used for marketing of our services, but will never be handed out to a third party. After ordering, you will receive a confirmation via e-mail. We reserve the right to cancel the order in case of delivery problems.
We usually process an order one weekday after the order has arrived the delivery time thus being 3-5 days inside Finland and 5-10 days to other EU countries. Product specific delivery times are given on each product’s product card. The given delivery times are estimates and are not binding. Äkäslompolosportshop.fi is not responsible for any damages and/or additional costs caused to the customer if the delivery is delayed.
Cost of the delivery
Delivery costs in Finland starting from 4,90€ and to other EU-countries starting from 9,90€. We charge 10€ for uncollected packages. Pickup from the store is always free of charge. Pickup is possible during store opening hours.
Delivery methods that are available to your region are shown automatically in the shopping cart and also prices are calculated automatically.
The following payment methods can be used to pay online store orders.
Finnish Web Payments
Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
Customer returns in Finland
Follow these instructions when returning products:
- Fill out the return form that came with the order
- Protect returned products well. Use the corresponding package in which the product was delivered and close the package carefully. It is the customer’s responsibility to keep the return intact during transport.
- Take the return to the Posti/Matkahuolto office and give them the return number below and ask for a receipt for the return. Keep the receipt for at least 3 months. The receipt is proof of the return.
Matkahuolto: Return number 9504835. Please note! Long products (over 120 cm) such as skis and downhill skis, poles, etc. must be returned through Matkahuolto.
Posti: Return number 674550.
Customer returns and product changes from abroad
Customers are responsible for all shipping fees involved for returning or changing items from abroad.
If you have any questions, contact us via e-mail email@example.com or by phone +358 16 569 099.