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Terms and conditions

Äkä terms of delivery

These are Äkä (Business ID: 1015721-2) terms of delivery. Delivery terms include, among other things, information about the online store's delivery terms and prices, return policy and payment methods.


All our prices include VAT 24% and the prices are given in euros (€), unless otherwise mentioned. We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store. We reserve the right to change the prices, terms and conditions. The customer accepts these delivery terms when placing the order. We deliver only to EU countries. Note that we do not ship products larger than 100 cm outside of Finland.


You can order goods by registering to our online store. You'll need to fill in your details, such as your name, address, phone number and e-mail. The registration details can be used for marketing of our services, but will never be handed out to a third party. After ordering, you will receive a confirmation via e-mail. We reserve the right to cancel the order in case of delivery problems.

Delivery times

We usually process an order one weekday after the order has arrived the delivery time thus being 3-5 days inside Finland and 5-10 days to other EU countries. Product specific delivery times are given on each product's product card. The given delivery times are estimates and are not binding. Äkä is not responsible for any damages and/or additional costs caused to the customer if the delivery is delayed.

Cost of the delivery

Delivery is free of charge to Finland in orders over 50€, orders under 50€ will be added 5€ delivery cost. Deliveries to other Eu countries cost 20€. Pick-up from the store is always free of charge. Pick-up is possible only during times agreed in advance, so please contact us before picking up your products.

Delivery methods

Delivery methods that are available to your region are shown automatically in the shopping cart and also prices are calculated automatically.

Payment methods

The following payment methods can be used to pay online store orders.

Finnish Web Payments

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830


Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Customer returns

Ordered products can be exchanged or returned within 14 days which is counted from the day that you received the products. Returned products must be in unopened packages and in new, salable condition. If these conditions are met and the customer does not want to exchange the product, the customer is entitled to get refunded.

We will charge a handling fee of 5€ for refunds as well as partial refunds. Shipping costs will not be refunded.

We are not responsible for any damages and/or additional costs caused to the customer if the product has been damaged during shipping.

The customer does not have an unilateral right to withdraw from the order if the product has been customised according to customer's wishes. If the product is returner the customer is obliged to pay the possible costs caused by the customer return.

Instructions for returning products

Before returning products please make sure that the products are in unopened packages and in new, salable condition. If these conditions are not met we have the right to refuse to accept the return.

The easiest way to return products is to use the return parcel label that is included in the delivery or from post office as customer return (only inside Finland). When the customer return has arrived to us we will notify you by e-mail and process the return. Remember to include the following information to the customer return:

  • Contact information: your name, address and phone number.
  • Order number which can be found from the receipt and order confirmation that was sent to you by e-mail.
  • Reason for the return (optional information). We do not require the reason for customer return, but the information would be valuable for us when we develop our service to be able to serve our customer better.

If you attach the order confirmation or receipt to the customer return we can see the needed information from them except for information needed for the compensation. By giving us as accurate information as possible you help us in processing the customer return as soon as possible.

Customer returns from abroad

Customers are responsible for all shipping fees involved for returning items from abroad.

Customer service

If you have any questions, contact us via e-mail or by phone +358 16 569 099.